Returns Policy

We want you to be happy with your Bedwick purchase. This policy explains how cancellations, returns, and refunds work for customers in England, Wales, and the Republic of Ireland.

This policy applies to consumers buying for personal use. If you are ordering for business or trade purposes, please contact us before ordering as different rules may apply.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

Your legal right to cancel

You can cancel your order within 14 days, starting the day after you receive the products, unless an exception applies (see section 9).

How to cancel

Email hello@bedwick.co.uk with your order number, your name, and a clear statement that you want to cancel. You can also use our contact form.

If your order has not yet been dispatched, we will cancel it and refund any payment in full.

• If you cancel after delivery, you must return the products to us within 14 days of telling us you want to cancel.
• Unless we agree otherwise, you are responsible for return shipping costs for cancellations of non-faulty goods.
• You are responsible for the products until we receive them — we recommend using a tracked, insured service.
• We may be able to arrange collection for a confirmed fee — contact us to discuss.

• You may open packaging and inspect products as you would in a shop.
• If you handle the products more than is necessary to inspect them, we may reduce your refund to reflect any loss in value.
• For hygiene and safety, we may refuse returns where a product is clearly used beyond inspection, or returned in a condition that cannot reasonably be resold.
• Custom fabric orders may incur a restocking fee of up to 20% if returned in acceptable condition, to cover material and handling costs.

• We will refund you within 14 days of receiving the returned products, or within 14 days of you providing evidence that you have sent them back, whichever is earlier.
• We refund using the same payment method you used, unless we agree otherwise.
• Any agreed restocking fee will be deducted from your refund before it is processed.

• If you cancel a full order, we refund the cost of standard delivery, if you paid it.
• We do not refund any extra charges you chose for premium or timed services unless the products are faulty or not as described.

We do not guarantee exchanges, but we will try to help where practical. If an exchange is agreed, we will explain any delivery, collection, or price differences in writing before proceeding.

If you ordered the wrong size, your cancellation rights still apply for standard, non-bespoke products. Return costs are your responsibility, unless we agree to arrange collection for a confirmed fee.

We strongly recommend checking our bed size guide and ordering free fabric samples before placing your order.

Your right to cancel may not apply to bespoke products that are made to your specifications or clearly personalised — for example custom sizes, specific fabric combinations, or other options we confirm in writing.

If this applies, we will make it clear on the product page, at checkout, or in your order confirmation. If a bespoke order is cancelled after production has started, we may keep a reasonable amount to cover costs already incurred. If requested, we will explain how that amount was calculated.

• Please inspect packaging and products on arrival, and tell us as soon as possible if anything looks damaged or parts are missing.
• For the fastest resolution, report damage or missing parts within 24 hours of delivery.
• If products are faulty or not as described, you have legal rights under consumer law — these are separate from your cancellation rights.
• Depending on the issue, we may offer repair, replacement parts, a replacement product, or a refund in line with your legal rights.

See our warranty information for manufacturing defects on bed frames.

If you paid using a third-party finance provider (such as Klarna, Clearpay, or DivideBuy), you must contact us first to cancel or return your order. Once we confirm the return, we will notify the finance provider so your credit agreement can be cancelled or adjusted in line with their terms.

For returns, cancellations, or delivery questions:

• Email: hello@bedwick.co.uk
• Postal: 44–46 Bradford Road, First Floor Unit, Bradford, WF13 2DR